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Selling Online – Are you ready for the new 14 day cooling off period?

From 13 June 2014, the new Consumer Contracts Regulations* come into effect. For those who trade online, it is important to consider how these regulations will apply to you, and ensure that your website’s terms and conditions of supply are compliant by this deadline.

Key changes:

• The statutory cancellation period (often known as the ‘cooling-off period’) is being extended to 14 calendar days.

• Traders must, unless the consumer agrees otherwise, deliver any goods purchased within 30 calendar days.

• There is a new, extended list of pre-contract information that a trader must give to a consumer.

• Where a consumer has a right to cancel a contract, the trader must provide the consumer with a model cancellation form.

*Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134)

If you would like to update your terms and conditions to meet the new requirements, we will be happy to discuss it initially on a no obligation basis.  Please contact our commercial team on 01737 854 500 or find out more here


Although correct at the time of publication, the contents of this newsletter/blog are intended for general information purposes only and shall not be deemed to be, or constitute, legal advice. We cannot accept responsibility for any loss as a result of acts or omissions taken in respect of this article. Please contact us for the latest legal position.

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