It’s business as usual, just slightly different

News - 31/03/2020

Throughout the current crisis, our teams have remained fully operational. Our team might be working from home, but they are still delivering the same excellent service to all our clients, albeit slightly differently.

As the country observes the unprecedented restrictions placed upon us to help fight the global coronavirus pandemic, every business has had to respond rapidly to protect their workforce’s health and well-being, and to continue to provide their services to their clients.

With a workforce scattered across the region, working remotely has become the new norm. The good news is that due to technology we can operate close to “business as usual”. Our teams can access all our IT systems as if they were in the office, and our telephone system is redirected to people’s mobile phones or home phones.

Can we still accept new work?
Absolutely. We can still discuss any requirement you may have in the same way as we could before.

So if you, your family or your business needs support or advice, you can contact us in all of the usual ways:

How are we dealing with ongoing work.
Progressing the work we are doing for you is our priority. With a few adjustments, we are finding that we are able to continue supporting all our clients in almost the same way as before, with no impact on the level of service we normally provide.

What about meetings?
We have been using video and telephone conferencing (Skype, Zoom, FaceTime etc) for virtual meetings for some time, both for internal and external meetings. This way of communicating has become increasingly common over the last few weeks and most of our team are able to effectively use this for initial consultations, multi-party meetings and discussions, and day-to-day client communications – as well as keeping in touch internally as a team.

If you are not familiar with communicating in this way, no problem – we can continue to use the telephone or email. However, if you would like to give it a go, we can try and help get you set up.

There may be very occasional face-to-face meetings that are essential, but we will limit these where possible and will consider each one on a case by case basis.

What about signing documents?
There are a few documents that require witnessing for them to be valid, but most work can be completed electronically.

Wills are one of the most challenging documents, as for a will to be validly executed (signed), the person making the will must sign the will in the presence of two independent witnesses who must then also sign the will. Click here to read our article on this.

Our private client team have found innovative ways of executing wills for clients over the last week or so, whilst obeying strict social distancing rules to protect everyone’s health and wellbeing.

Please contact us to discuss how we may be able to support you.

Post
We are encouraging everyone to use email as much as possible, but we appreciate that post is sometimes the best and only way. Post at each of our offices is being checked and distributed daily.

If you have any questions, please contact us and we’ll be happy to help.

 

Disclaimer:

Although correct at the time of publication, the contents of this newsletter/blog are intended for general information purposes only and shall not be deemed to be, or constitute, legal advice. We cannot accept responsibility for any loss as a result of acts or omissions taken in respect of this article. Please contact us for the latest legal position.